Frequently Asked Questions
Please find below a list of frequently asked questions from top questions asked by customers. If you do not find the answer to the question you’re looking for, please do not hesitate to contact us by clicking using our quick contact us form.
- How can I pay for my order?
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You can either place your order online or over the phone with one of our experienced sales team members. We accept major payment methods such as Visa & Mastercard as well as Apple Pay and Google Pay.
- Do I need to be at home to accept delivery?
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No, you do not need to be at the property to accept the delivery. However, with National Pallet kerbside delivery we do recommend it. The drivers will where possible, deliver the bag to the requested location and leave without a signature.
For deliveries made by our own transport fleet where possible we can leave your order at a convenient location at the delivery address if it has been previously agreed.
- Can I schedule a delivery date – how do I know when my delivery is due to arrive?
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We will always call to book in a date and confirm delivery once your order has been placed and we have received it. Please tell us in this phone call when you would like to receive your order.
- Can I request a delivery time?
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On our delivery service we can only guarantee between 7am and 7pm. We can advise the driver of any times to avoid which are unsuitable or where access may be an issue but cannot guarantee that we will be able to adhere to this.
- What if I have access restrictions?
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If there are any concerns regarding access restrictions you can speak to a member of our Sales Team beforehand who can offer advice.
- Where do you deliver?
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We deliver to all locations across the UK
- When I order more than one item, will they all be delivered at the same time?
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Items placed on the same order will be scheduled for the same delivery date to be delivered together. Where this is not possible, we will notify the customer by telephone or email as soon as possible.
- Will I receive an invoice or receipt?
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Yes, a confirmation email will be sent to the address provided upon payment, this will be your invoice/receipt.
- My delivery driver was great, how can I say thank you?
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Please email sales@suttles.co.uk and we will pass on your comments to the Driver. Another option would be to review us on Google or pass comments through our social media.
Paying for orders
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