Frequently Asked Questions

Please find below a list of frequently asked questions from top questions asked by customers. If you do not find the answer to the question you’re looking for, please do not hesitate to contact us by clicking using our quick contact us form.

Paying for orders

You can either place your order online or over the phone with one of our experienced sales team members. We accept major payment methods such as Visa & Mastercard as well as Apple Pay and Google Pay.

Delivery

No, you do not need to be at the property to accept the delivery. However, with National Pallet kerbside delivery we do recommend it. The drivers will where possible, deliver the bag to the requested location and leave without a signature.

For deliveries made by our own transport fleet where possible we can leave your order at a convenient location at the delivery address if it has been previously agreed.

We will always call to book in a date and confirm delivery once your order has been placed and we have received it. Please tell us in this phone call when you would like to receive your order.

On our delivery service we can only guarantee between 7am and 7pm. We can advise the driver of any times to avoid which are unsuitable or where access may be an issue but cannot guarantee that we will be able to adhere to this.

If there are any concerns regarding access restrictions you can speak to a member of our  Sales Team beforehand who can offer advice.

We deliver to all locations across the UK

Items placed on the same order will be scheduled for the same delivery date to be delivered together. Where this is not possible, we will notify the customer by telephone or email as soon as possible.

Invoices and Receipts

Yes, a confirmation email will be sent to the address provided upon payment, this will be your invoice/receipt.

Feedback

Please email sales@suttles.co.uk and we will pass on your comments to the Driver. Another option would be to review us on Google or pass comments through our social media.

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