No, you do not need to be at the property to accept the delivery. However, with National Pallet kerbside delivery we do recommend it. The drivers will where possible, deliver the bag to the requested location and leave without a signature.

For deliveries made by our own transport fleet where possible we can leave your order at a convenient location at the delivery address if it has been previously agreed.

We will always call to book in a date and confirm delivery once your order has been placed and we have received it. Please tell us in this phone call when you would like to receive your order.

On our delivery service we can only guarantee between 7am and 7pm. We can advise the driver of any times to avoid which are unsuitable or where access may be an issue but cannot guarantee that we will be able to adhere to this.

If there are any concerns regarding access restrictions you can speak to a member of our  Sales Team beforehand who can offer advice.

We deliver to all locations across the UK

Items placed on the same order will be scheduled for the same delivery date to be delivered together. Where this is not possible, we will notify the customer by telephone or email as soon as possible.